Sales Floor

Sales Floor

n. Any public area where CUSTOMERS may tread (with restrooms possibly excepted). Often simply FLOOR.

Second FRONT

Second FRONT

n. See EXTRA VALUE ZONE. Also 2^nd FRONT.

Service Desk

Service Desk

n. See CUSTOMER SERVICE DESK.

Sink

Sink

n. A large and deep slop-sink in the RECEIVING DEPARTMENT, and the only appropriate destination for any (even potentially) “wet” STORE DAMAGE, such as bottles with broken caps, etc.: “Put that in the sink.”

Slot

Slot

n. Starting closest to the STORE'S main entrance, a designated position in the FAST-WALL or EVZ DISPLAY: “That's up in the Fast-Wall, 3rd slot.” Compare SPOT. See FAST-WALL.

Specials RUNNER

Specials RUNNER

n. A RUNNER or CART kept in the BACK ROOM and dedicated to holding up to a CASE or two of extra STOCK of some ON SALE ITEMS, from which the SHELF from time to time may be replenished: “Work the aisle 1 through 4 Specials Runners.” See also SPECIALS WALL, THROW, WORK.

Rollout Flowchart…

NOTE: At one point as I was pulling out yet another Specials Cart to WORK it, I happened to wonder, “Hey—Just what exactly am I doing?” I knew I was doing a lot of thinking and judging, so—just for fun—I thought I'd try to write down everything, just to see what I got. And the answer is...

DETAILS: Specials Runner ROLLOUT. Yep: once again, this is the deep end of the pool. The result of my ruminations was actually a flowchart, with diamonds for decisions, rectangles for process steps, and ovals for the start and stop terminals. Click on the thumbnail at right for a much larger view. Here's the condensed, text-only version:

   

• (Start)
  • [ Inspect cart in bay, before moving it ]
    • < Any items toppled/leaning on other carts? >
      • [ Carefully move non-involved cart(s) to gain access ]
      • [ Temporarily off-load items at risk of falling ]
    • < Any items stacked too high? >
      • [ Move adjacent cart(s) to gain access ]
      • [ Temporarily off-load items at risk of "scrape off" ]
    • < Wide items snagged on other carts? >
      • [ Jockey other cart(s) in bay to free snags ]
      • [ Withdraw interlocked carts together, then separate ]
    • < Precarious, unbalanced items? >
      • [ Move adjacent cart(s) to gain access ]
      • [ Reposition items for maximum safety ]
  
  
  • [ Pull cart out of bay ]
    • < Any other moved carts? >
      • [ Return other carts to proper slots in bay ]
  
  
  • [ Re-inspect cart ]
    • < Any leaks, spills, or damaged items? >
      • [ Casualties to damages rack, sink or trash, as appropriate ]
      • [ Clean up ]
    • < Any empty boxes, waste plastic, etc.? >
      • [ Recycle or dispose of properly ]
    • < Anything belong on other cart(s)? >
      • < Space available on proper cart(s)? >
        • [ Move hitchhiker item(s) to proper cart(s) ]
    • < Any temporarily off-loaded items? >
      • [ Return off-loaded items to cart ]
    • < Any items on other carts belong on this cart? >
      • < Space available? >
        • [ Move fugitive items back onto cart ]
    • < Precarious, unbalanced items? >
      • [ Reposition items for maximum safety ]
  
  
  • [ Put footstool onto cart ]
    • < Cart very full, too many items? >
      • [ Get shopping cart to hold cardboard, plastic ]
    • < Expect lots of waste plastic? >
      • [ Put milkcrate onto cart to hold plastic ]
  
  
  • [ Pull cart out to designated aisle(s) ]


• (etc...)

The description above may seem daunting, but the actual task is pretty straightforward and more often than not, downright easy. I don't recall the listed contingency inspections ever requiring action all at the same time. Usually it's just pull out the CART, grab a footstool (they help a lot when you're WORKING the top SHELF), and go!

For more about flowcharts, see for example:
^{http://en.wikipedia.org/wiki/Flowchart}

Specials Wall

Specials Wall

n. An area under the MEZZ in the BACK ROOM set aside to hold larger quantities of CASES of ON SALE ITEMS than would conveniently fit on the SPECIALS RUNNERS.

Spot

Spot

n. 1. An ITEM'S HOLE; i.e., its assigned location on the SHELF: “Where's the spot for this?” “Make a spot.” 2. See SLOT.

Store

Store

n. 1. The specific place of enterprise where you work. 2. The entire chain of STORES, or the company that owns them: “Store policy says...”

Store Damage

Store Damage

n. Any ITEM that is—regardless of cause—broken, open, crushed, dented, partly missing or otherwise so damaged in any way that it's probably unsaleable.

NOTE: Any and all Store Damaged ITEMS go to the appropriately labeled shelf on the RACK in RECEIVING, unless they're leaking, in which case, they go into the SINK. The RECEIVER accounts for such losses as part of SHRINK.

Store Directory

Store Directory

n. A bi-fold sheet of printed paper that opens to show both a pictorial map of the general layout of the STORE and an index listing key PRODUCTS and the AISLES where they may be found. See also PHONE LIST.

NOTE: The layout from one STORE to the next varies widely, so each Store Directory is unique to that particular STORE.